The technician will be traveling up to 75% mainly across US and Canada and occasionally Mexico.
We are looking for someone willing to travel, with knowledge in electronics, mechanics and automation systems. Strong work ethic, teamwork and pro-active attitude, the technician will be in direct contact with customers. A period of training will be held first in house where the technician will receive basic knowledge on the equipment then on the field where he will assist senior technician and learn from experience in real context. After that period the technician will be in charge of the installation and maintenance of marker equipment and guarantee the satisfaction of the customer.
On the field duties
- Complete preventive and curative maintenance.
- Installation and training of operator and maintenance staff.
- Ensure safety practices are respected.
- Reporting and address open points.
In house duties
- Follow up on customer needs.
- Test and repair defective parts.
- Prepare visits including kitting and coordinate service with customers.
- Process paperwork.
- Support continuous improvement activities.
Retirement plan, health care and dental insurance offered after 3 months’ introductory period.
The ideal candidate must be enthusiastic, energetic, and a self-motivated team player with good communication skills and a high level of attention to detail.
Please email resume to hr.buf@komaxgroup.com
- Assist in drafting sales proposals/quotations, creating opportunities in Salesforce CRM, and with sales follow up process in collaboration with Area Sales Managers.
- Provide support with Salesforce CRM database management, such as data input from trade shows, task schedule assistance, keeping database updated
- Help Sales team plan & efficiently organize/schedule visits to prospective customers and customers.
- Help take care of requests for stripping wire samples, creating test result report and sending samples back to customers
- Monitor and report on customer satisfaction under supervision of Sales Management and in collaboration with service department.
- Actively participate in the promotion/sales/renewal of maintenance service contracts under supervision of Sales Management.
- Actively participate in the preparation, organization and follow up of trade shows/conventions (sales, marketing and administrative related tasks) under supervision of Sales Management.
- Help maintain and update certain marketing and sales support documents such as customer reference document and letters.
- Help with diverse marketing tasks as assigned by the Sales Director, such as obtaining press releases for our products in magazines/online publications
- Perform other duties as assigned
- Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual and the employee handbook
Associate Degree, preferred
Administrative experience
Customer service experience
- Bilingual, a plus (English and French)
- MS Office experience in Excel, Word, and PowerPoint
- Teams experience or other video conferencing
- Knowledge of administrative procedures
- External relationships with customers, sales leads
- Internal relationships with the Komax-Laselec teams in North America and France
- Hierarchical relationship: under supervision of Sales Director and Area Sales Managers
- Collaborative and eager to learn
- Good verbal communication skills and professional presentation
- Ability to multi-task in a sometimes stressful environment
- Strong attention to detail
- Dependable
- Extended periods of sitting or standing
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Please email resume to hr.buf@komaxgroup.com